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Web Check-in

You can use the web check-in even if you wish to drop off excess baggage.

Now start web check-in

Where can I find this information?

Forgotten your booking number?

Useful information

Check-in on the move at any time

Check in online - easily and conveniently - as early as 30 hours before departure. On several routes check in is possible 24 hours before your flight. Using your internet-enabled mobile phone you can check-in from anywhere: using our mobile website m.airberlin.com or the airberlin app for iPhone or Android devices you can receive your boarding pass by MMS or email direct to your mobile phone.


At the airport

We hereby wish to inform you about the new check-in deadlines which become effective August 1st 2017.
The check-in for short- and medium haul flights will be open until 45min prior to departure, long haul flights and flights departing from Tel Aviv and North Africa until 60min prior to departure.
Please ensure that you arrive at check-in in time and are in possession of your boarding pass by the acceptance deadline of your flight.
  

Note
If you are denied boarding, or if your flight is cancelled or delayed by at least two hours, please demand written information on your rights, especially with regard to compensation and support, at the check-in desk or the gate.

Top destinations

Do you have any more questions?

Questions about web check-in

Who cannot use the web check-in?

  • Passengers who have booked their airberlin flight as part of a package holiday

  • Passengers in special group bookings (G Class) who do not know their personal ticket number.

  • Passengers for flights operated by our codeshare partners must check in with our codeshare partner (web check-in or check in at the desk). This applies also to flights in which the first leg is operated by our partner.

 

Where is it not possible to use the Web Check-in service?

Web check-in is possible for almost all airberlin routes. The check-in system used by airberlin is not yet supported at a few airports or there are official restrictions which mean that web check-in is not permitted.

On flights operated by our codeshare partners, both the Web Check-in and the desk Check-in must take place with the codeshare partner.


There is no Web Check-in available for the following airports:

Austria                                             Klagenfurt (KLU)
Barbados             Bridgetown (BGI)
Brazil                   Manaus (MAO)
Bulgaria       Burgas (BOJ)
Bulgaria            Varna (VAR)
CroatiaDubrovnik (DBV)
CroatiaSplit (SPU)
Cuba            Varadero (VRA), Havanna (HAV)
CyprusLarnaca (LCA)
Cyprus                      Paphos (PFO)
Denmark          Billund (BLL)
Dominican Republic               La Romana (LRM)
Dominican RepublicPuerto Plata (POP)
Dominican Republic               Puerto Plata (POP)
Dominikanische Republik                         Punta Cana (PUJ)
Egypt                      Luxor (LXR)
FranceLourdes Tarbes (LDE)
GermanyMemmingen (FMM)
Ireland Dublin (DUB)
IrelandCork (ORK)
ItalyGenoa (GOA)
ItalyRimini (RMI)
Italy Lamezia Therme (SUF)
ItalyTRN (Turin)
ItalyVerona (VRN)
JamaicaMontego Bay (MBJ)
ItalienRimini (RMI)
ItalienTurin (TRN)
ItalienVerona (VRN)
JamaicaMontego Bay (MBJ)
KosovoPristina (PRN)
LebanonBeirut (BEY)
MoroccoAgadir (AGA)
MoroccoMarrakech (RAK)
MontenegroTivat (TIV)
MacedoniaSkopje (SKP)
NetherlandsAmsterdam (AMS)
RomaniaConstanta (CND)
SwitzerlandGeneva (GVA)
TunesienEnfidha (NBE)
United Arab EmiratesDubai al Maktoum Intl. (DWC)
United KingdomExeter (EXT)
United KingdomGlasgow (GLA)
 

How does seat selection work when using online check-in?

Every flight guest will be suggested a seat on an interactive seating plan during their booking.

Flight guests who have booked a fare which includes free seat reservation, or who check in for a long-haul flight, can change their seat free of charge here. 

All other flight guests can reserve a seat for a fee up to 4.5 hours before departure and choose their own seat (subject to availability). 

If you have already reserved your preferred seat in advance, this will be displayed in the seating plan and you can proceed directly to the next step.

 

What types of boarding passes are available?

In the penultimate step of the web check-in you decide the form in which your boarding pass will be sent to you. You can choose from the following:


Boarding pass in PDF format for downloading
You download your boarding pass as a PDF file and print it out on standard printing paper in A4 format.
Note: A boarding pass opened in PDF format on a mobile phone cannot be used for boarding.

Boarding pass in PDF format by email

You receive your boarding pass as a PDF attachment to an email sent to the address of your choice and print the page out on standard printing paper in A4 format.
Note: A boarding pass opened in PDF format on a mobile phone cannot be used for boarding.

SMS with link to mobile boarding pass
You will be sent an SMS to the mobile number you have entered with a link which takes you to your mobile boarding pass. You save this and/or open it for boarding. This requires an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.

Mobile boarding pass by email
You will receive your mobile boarding pass in the form of a barcode as an email attachment which will be sent to an address you enter. You can then open this for boarding. This requirements email reception using an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.

Mobile boarding pass via MMS for topbonus status customers
You will receive your mobile boarding pass in the form of a barcode by MMS which will be sent to a mobile phone number you enter. You can then open this for boarding. The really practical feature of this is that there is no need to print it out.
Please note that a mobile phone number on a German or Austrian mobile phone network is required for this service.


Due to official restrictions at certain departure and arrival airports, it is not possible to offer mobile boarding cards for all routes.


Collect your boarding pass at the airport

You will be given your boarding pass at the airport up to the check-in closure time » at the airberlin check-in desk.

 

Is it possible to request the boarding pass again?

You can open your web check-in procedure at any time up to 45 minutes before departure and download or send your boarding pass again (except flights to the US: up to 180 minutes before departure). Alternatively you can collect your boarding card at the airport up to the check-in closure time » at the desk.

 

Where is it not possible for mobile boarding passes to be used?

 
You can use a mobile boarding pass on your smartphone on many airberlin routes.

At a few airports, the scanners required to read mobile boarding passes are not available or there are official regulations preventing the use of mobile boarding passes.

Using a mobile boarding pass is not possible when departing from the following airports:
  

Airport
Abu Dhabi (AUH)
Antalya (AYT)
Billund (BLL)
Catania (CTA)
Curacao (CUR)
Faro (FAO)
Hurghada (HRG)
Keflavik (Reykjavik) (KEF)
Luxor (LXR)
Mahon (Menorca) (MAH)
Marsa Alam (RMF)
Moskow (DME)
Palermo (PMO)
Phuket (HKT)
Sharm el Sheikh (SSH)
St. Petersburg (LED)
Tel Aviv (TLV)

  

 

Special features at the airport

What time must I be at the airport?


Please arrive at the airport in plenty of time before your boarding time at the gate shown on your boarding pass. Remember that there may be a waiting time at the security checks. Since the gate may change without notice, please check the display boards in the airport.

If you wish to drop off your baggage you can use the baggage drop-off or check-in desk up to the check-in closing time at your departure airport. Please show your boarding pass there.

 

How does boarding work at the airport?

Boarding takes place in groups which are called out one by one by the staff at the gate. Your boarding pass shows which group you are in.
 
During the boarding procedure you must have your mobile boarding pass ready by the scanner or hand over the hard copy (original) of your boarding pass to the person at the gate. Please note that you must show your valid identification document for boarding. Please have this ready with your boarding pass.

 

What is required for the security checks?

There are no special rules for the security checks. You show your (mobile) boarding pass and your identification document.

 

Where can I leave my baggage?

Any baggage other than your hand baggage can be left at the baggage drop-off or check-in desk before boarding.

Please note that the check-in closing times » are in force for leaving baggage.

 

How can I find out which gate my flight is boarding?

The gate is shown on your boarding pass. Since the gate may be changed without notice, you should check this information on the display board in the airport.