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passenger

Select flight

Select
seat

Select boarding card

Complete
check-in

Web Check-in

You can use the web check-in even if you wish to drop off excess baggage.

Now start web check-in

Mobile check-in

Check-in on the move at any time

As an alternative to the web check-in procedure you can check-in using your internet-enabled mobile phone from anywhere: using our mobile website mobile.airberlin.com or the airberlin iPhone app you can receive your boarding card by MMS or email direct to your mobile phone.

Open mobile check-in

Tip: if you have a slow internet connection (for example through a modem) you can avoid lengthy loading times by simply opening the mobile check-in on your computer so that you can check-in with the same convenience.

Do you have any more questions?

Questions about web check-in

Who cannot use the web check-in?

  • Passengers who have booked their airberlin flight as part of a package holiday

  • Passengers in a group booking of more than 11 people

  • On flights which are operated entirely by our codeshare partners, Web-Check-in must be carried out on the partner's website and regular Check-in at the partner's desk at the airport.

 

Where is it not possible to use the Web Check-in service?

Web check-in is possible for almost all airberlin routes. The check-in system used by airberlin is not yet supported at a few airports or there are official restrictions which mean that web check-in is not permitted.

On flights operated by our codeshare partners, both the Web Check-in and the desk Check-in must take place with the codeshare partner.

There is no Web Check-in available for flights to and from USA, Canada, Kosovo, Cyprus, Mexico and Cuba.

There is no Web Check-in available for the following airports:

Algeria                         Algiers
Barbados                        Bridgetown
Denmark                       Bornholm
Germany Zweibrücken
Dominican Republic Puerto Plata, Punta Cana
France Calvi
Great Britain Guernsey
Italy                             Rimini, Verona
Croatia Split
Cuba                      Varadero
Malta            
Morocco                          Nador
Macedonia                    Skopje
Mexico
Montenegro                     Tivat
Namibia                           Windhoek
Portugal                          Ponta Delgada
RomaniaConstanta
Sweden                           Visby
Switzerland Geneva
Spain Tenerife North
TunisiaDjerba, Enfidha
Turkey Adana, Izmir, Kayseri, Bodrum, Dalaman, Ankara, Gaziantep, Istanbul (IST, SAW), Samsun, Trabzon
                                                                            
United Arab EmiratesAbu Dhabi
 

How does the seat selection work?

A seat is suggested for each passenger in your booking using an interactive seat plan . This seat can be retained or reselected. You can change your choice as often as you wish.

If you have already reserved the seat you want, it will be shown in the seat plan and you can go straight to the next step.

Except in JustFly: in this fare category you cannot choose your seat.

 

What types of boarding cards are available?

In the penultimate step of the web check-in you decide the form in which your boarding card will be sent to you. You can choose from the following:


Boarding card in PDF format for downloading
You download your boarding pass as a PDF file and print it out on standard printing paper in A4 format.
Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.

Boarding card in PDF format by email

You receive your boarding pass as a PDF attachment to an email sent to the address of your choice and print the page out on standard printing paper in A4 format.
Note: A boarding card opened in PDF format on a mobile phone cannot be used for boarding.

SMS with link to mobile boarding card
You will be sent an SMS to the mobile number you have entered with a link which takes you to your mobile boarding card. You save this and/or open it for boarding. This requires an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.

Mobile boarding card by email
You will receive your mobile boarding card in the form of a barcode as an email attachment which will be sent to an address you enter. You can then open this for boarding. This requirements email reception using an internet-enabled mobile phone. The really practical feature of this is that there is no need to print it out.

Mobile boarding pass via MMS for topbonus status customers
You will receive your mobile boarding card in the form of a barcode by MMS which will be sent to a mobile phone number you enter. You can then open this for boarding. The really practical feature of this is that there is no need to print it out.
Please note that a mobile phone number on a German or Austrian mobile phone network is required for this service.

As a result of official restrictions at the departure and/or destination airport the mobile boarding card cannot be provided for all routes.

Collect your boarding card at the airport
You will be given your boarding card at the airport up to the check-in closure time » at the airberlin check-in desk. Alternatively you can print our your boarding card up to 45 minutes before your planned departure at one of the quick check-in machines at the airport terminal.
Except in JustFly: in this fare category it is not possible to print out your boarding pass at the Quick Check-in machine.

 

Is it possible to request the boarding card again?

You can open your web check-in procedure at any time up to 45 minutes before departure and download or send your boarding card again. Alternatively you can collect your boarding card at the airport up to the check-in closure time » at the desk or print it out again at the quick check-in machines up to 45 minutes before your planned departure.

Except in JustFly: in this fare category it is not possible to print out your boarding pass at the Quick Check-in machine.

Note: Passengers with connecting flights will receive their boarding cards for all routes at the check-in desk.

 

Special features at the airport

What time must I be at the airport?


Please arrive at the airport in plenty of time before your boarding time at the gate shown on your boarding card.. Remember that there may be a waiting time at the security checks. Since the gate may change without notice, please check the display boards in the airport.

If you wish to drop off your baggage you can use the baggage drop-off or check-in desk up to the check-in closing time at your departure airport. Please show your boarding card there.

Important for JustFly bookings: Regardless of whether you wish to check in baggage subject to a charge or are travelling with only the permitted allowance of hand baggage, it is essential to collect a label for your hand baggage from the check-in desk before departure. You will find an overview of the check-in information for the JustFly fare category here »

 

How does boarding work at the airport?

Boarding takes place in groups which are called out one by one by the staff at the gate. Your boarding pass shows which group you are in.
 
During the boarding procedure you must have your mobile boarding card ready by the scanner or hand over the hard copy (original) of your boarding card to the person at the gate. Please note that you must show your valid identification document for boarding. Please have this ready with your boarding card.

 

What is required for the security checks?

There are no special rules for the security checks. You show your (mobile) boarding card and your identification document.

 

Where can I leave my baggage?

Any baggage other than your hand baggage can be left at the baggage drop-off or check-in desk before boarding.

Please note that the check-in closing times » are in force for leaving baggage.

 

How can I find out which gate my flight is boarding?

The gate is shown on your boarding card. Since the gate may be changed without notice, you should check this information on the display board in the airport.