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Frequently asked questions:

I would like to book a flight to a holiday destination, for example in Southern Europe or North Africa. Can I still do that with airberlin/NIKI?

All routes are bookable at www.flyniki.com, at travel agency or by contacting the Service Center.

My flight has been cancelled. What options do I have now?

You will be provided an alternate route or you can request a full refund free of charge by contacting your travel agency or the NIKI/airberlin Service Center.

 What if I booked my flight through a tour operator?

Passengers who booked their flight through a tour operator are asked to contact the specific tour operator directly.

What happens to my topbonus miles?

There are no changes for topbonus participants. On flights which are flown by airberlin or NIKI, topbonus participants can still collect and redeem miles and receive status benefits.

Would you like to contact the airberlin/NIKI Service Team?

You can contact the Service Team 24/7 by telephone on +49 (0)30 3434 3333 (charges for calls from mobile phones may vary)