Economy Light / Economy Classic (and JustFly/FlyDeal/FlyClassic from before 12/07/2016 ): If a booked flight is not taken or is cancelled by the passenger, the airline's compensation claim less expenses not incurred remains, unless the grounds for non-appearance or the flight being cancelled are due to the airline or to force majeure.
Economy Flex (and FlyFlex+/FlyFlex): If you cancel, the ticket will be fully refunded, (i.e. the full fare plus taxes and charges). If a flight is cancelled, which was previously booked in Economy Classic (or FlyClassic before 12/7/2016), the price element of the original Economy Classic (or FlyClassic before 12/7/2016) fare is deducted from the fare refund. Please note that the handling fee is not refundable.
- By e-mail to firstname.lastname@example.org,
- By fax to +49 (0)30-4102 1003 or
- By letter to Air Berlin PLC & Co. Luftverkehrs KG, Service Team, Saatwinkler Damm 42-43, D-13627 Berlin. The decisive date is the date of receipt at airberlin. Go to the telephone numbers of our Service Center » in Germany and abroad.
If different fares are combined during a booking, the regulations and prices for the most restrictive fare class at the time of booking always apply to a cancellation or no-show. For partial refunds of a booking, the one-way fare available for the flight taken at the time of booking is to be used as the basis for calculating the amount to be refunded.
Here you can find information about our current charges.
More information about health requirements on starting your journey »